Shipping and Returns Policy for Leixlip Hire
This policy covers both the Hire of tools/equipment and the Sale of new products (e.g., accessories, mowers, chainsaws) from Leixlip Hire.

1. Hire Equipment Policy
This section outlines the terms for equipment rented from Leixlip Hire.

1.1. Delivery and Collection
Responsibility for Transport: The customer is primarily responsible for the collection of the hired equipment from our Leixlip premises at the start of the hire period and its return by the agreed-upon end date.

Delivery/Collection Service: Leixlip Hire may, by prior arrangement and at an agreed additional cost, offer delivery and/or collection services. This must be confirmed at the time of booking.

Failed Collection/Delivery: If the customer fails to be present for a pre-arranged delivery or collection, a waiting time charge or a re-delivery/re-collection charge may apply.

1.2. Equipment Inspection and Damage
Inspection on Handover: The customer must thoroughly inspect the equipment at the time of collection or delivery. Any existing damage or defect must be immediately noted and reported to a Leixlip Hire staff member. Failure to report existing damage may result in the customer being held responsible.

Liability for Damage: The risk and responsibility for the equipment passes to the customer upon its leaving Leixlip Hire’s physical possession and remains with the customer until it is physically returned to our premises.

Reporting Faults: If the equipment develops a fault during the hire period that is not due to misuse, neglect, or accident, the customer must notify Leixlip Hire immediately. We will arrange for repair, replacement with an equivalent item, or an appropriate reduction/refund of the hire charge.

Return Condition: All hired equipment must be returned in good working order and in a clean condition (fair wear and tear excepted), with the fuel tanks drained if applicable, unless otherwise instructed.

Charges for Poor Condition: Leixlip Hire reserves the right to charge the customer for repair or cleaning costs if the equipment is returned damaged (beyond fair wear and tear) or excessively dirty. The customer may also be charged the daily hire rate until the equipment is repaired and fit for rehire.

1.3. Returns and Off-Hire
Return Date: Equipment must be returned by the agreed-upon off-hire date and time.

Late Return: Failure to return the equipment on time will result in additional charges at the prevailing daily hire rate for each day (or part thereof) the equipment is late.

Theft or Loss: In the event of theft or total loss of the equipment, the customer is liable for the full replacement cost and hire charges will continue until the replacement cost is paid.

2. Goods for Sale Policy (Sales Items)
This section applies to new products purchased directly from Leixlip Hire (e.g., power tools, accessories, safety gear).

2.1. Shipping / Delivery (Sales)
Dispatch: We aim to dispatch in-stock items within 1-2 working days of receiving a confirmed order and payment.

Delivery Charges: Delivery charges are calculated based on the size, weight, and delivery location and will be advised at the time of ordering. We may offer Free Delivery for online orders over a specific value (e.g., over €100), subject to weight/size limits.

Delivery Timeframe: Delivery typically takes 2-5 working days within Ireland, but may vary based on location and time of year.

High-Risk / Hazardous Items: Certain products may be marked “Collection Only” due to being oversized, hazardous, or high-value. These items cannot be shipped and must be collected from our premises.

2.2. Returns and Cancellations (Sales)
A. Order Cancellation
Customers may cancel an order for a full refund at any stage before receiving an email confirmation that the goods have been dispatched.

B. Unwanted/Change of Mind Returns
Customers have 14 days from the date of receipt to return an unwanted item.

To be eligible for a return and full refund, the item must be:

Unused and in the same condition that it was received.

Returned with all original packaging, manuals, and accessories.

Returned with the original sales receipt or proof of purchase.

Return Cost: The customer is responsible for the cost of return shipping for unwanted items. We recommend using a registered, tracked service.

Restocking Fee: A restocking fee (up to 20% of the item’s value) may be applied if the returned product shows signs of use or damage that diminishes its re-sale value.

C. Faulty or Damaged Goods
If a product arrives damaged or is found to be faulty upon receipt, the customer must notify Leixlip Hire within 48 hours of delivery.

Leixlip Hire will arrange for the collection of the damaged/faulty item and, at our discretion, will repair, replace, or issue a full refund including all shipping costs.

2.3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 working days.

Shipping costs from the original purchase are non-refundable, except in cases where the product was faulty or damaged upon receipt.

3. Contact Information
For all inquiries regarding this Shipping and Returns Policy, please contact us:

Phone: 01 624 5466

Email: Sales@leixliphire.ie

Address: Unit 13 Ryebrook Industrial Estate, Leixlip, Co. Kildare, Ireland